Set out below are the terms on which Harley Street Injectables provides service to its clients. Please ensure that you have read and fully understood them prior to booking a treatment at our clinic.
CONSULTATION & BOOKING FEES
We require a £50* holding deposit to secure an appointment for non-surgical treatment skin consultation, this amount is fully redeemable for treatment on the day. This amount is not refundable.
We require a £100* holding deposit to secure an appointment for non-surgical injectable skin consultation, which is fully redeemable for treatment on the day. This amount is not refundable.
*Please note that we require a £250 holding deposit for appointments with Mrs Alice Henshaw which is fully redeemable for treatment on the day. This amount is not refundable.
DEPOSITS & CANCELLATION POLICY
Holding deposit/consultation fee are non-refundable. Should you fail to attend your appointment or cancel outside of our 48-hour cancellation policy you will lose your deposit.
We charge a £100 administration fee if you fail to cancel/reschedule an appointment without providing 48 hours notice. Patients who have pre-purchased a course of treatment will forfeit one of the treatments. Please note that if you’re more than 15 minutes late to your scheduled appointment, as a result, we may have to cancel it and you will be subject to the above cancellation fee. Alternatively, late arrival could result in a reduced consultation and/or treatment time.
Harley Street Injectables will endeavour to ensure that your appointment runs to time; however, for reasons beyond our control, we may need to cancel or postpone your appointment at short notice. In this unlikely event, we will make every effort to contact you in advance. We do not offer compensation if we cancel your appointment.
Please note that cancellations can only be made by either calling 0345 548 5658 or emailing us via email@example.com
COURSES OF TREATMENTS
All pre-paid courses are non-refundable and valid for 6 to 12 months, depending on the course type.
YOUR RIGHT TO COMPLAIN
Complaints are taken very seriously at Harley Street Injectables. In the event that a patient has a complaint, they should speak to one of our Patient Care Specialists at the earliest opportunity who will endeavour to resolve any issue(s). If, however, a patient feels that the issue(s) are not resolved to their complete satisfaction a formal complaint can be lodged and submitted.
Formal complaints should be sent via email to firstname.lastname@example.org
All complaints will be thoroughly investigated and patients will be informed of the outcomes within 20 working days of the written acknowledgement.
Due to Care Quality Commission regulations, we regret we cannot treat persons less than 18 years of age. Please be aware that we will have to turn you away for your appointment if you bring someone under the age of 16 with you. In the event of this, we will have to cancel the appointment and the above cancellation policy will apply.
Please note if you attend your appointment and are unsuitable for treatment due to fake tan, sun beds or sun exposure; we will cancel your appointment and the cancellation policy will apply.